Returns Policy

Custom items unfortunately cannot be refunded unless arrived damaged.
Damaged custom items must be notified within 48 hours of receipt of the orders.
The sizing of custom items remains the sole responsibility of the customer and items will be made to the size you requested.

We have a 14-day returns policy, which means you have 7 days after receipt of your item to request a refund and return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You will need to email orders@amethystwiredesigns.com to notify of your return.
You will need to send the item signed for as proof of delivery and it is your responsibility to pay for and ensure delivery has been received.
Once we receive the item, we will notify you by email and inspect for damage etc.
Once we are satisfied you have complied with our terms of service for return of goods, we will refund you the amount, minus postage and minus a £3.50 administration fee.
Refunds are made through the payment method you paid with, and are subject to banking refunds timescales.
Items not notified for return will not be accepted.
Damages and Issues
Once you receive your item, you have 48 hours to inspect for damage or report any issues.
We require a picture of the damage or description / picture of the issue emailing to orders@amethystwirededesigns.com
Once we have inspected the damage, we may asked for a video call with you to understand the issue and enable a consultation for the resolution of the issue.

Certain types of items cannot be returned, such as custom items, personalised products and made-to-order items.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you can make a separate purchase for any new items you like.

If our products are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@amethystwiredesigns.com